香港地區 Hong Kong Area
基本運送方式
1. 尖沙咀門市自取
2. 新蒲崗倉庫自取
3. 順豐到付
4. 車隊送貨上門
免運費
1.生活百貨訂單扣減折扣/扣除購物金後實際付款金額滿HKD$2000之單一訂單，可獲安排香港本地免運費車隊送貨上門服務（個別名稱註明的產品除外），偏遠地區會自動安排轉為順豐速運。
2.如因供應商後發貨拆單為A單之訂單均免運費。
3.因派送失敗之2次配送費用由顧客自行承擔。
運費計算
1.選擇順豐到付工商住宅/順豐站/順豐營業點/順便智能櫃/OK便利店/7-11便利店，其運費由順豐速運收取。
2.選擇HKD$70車隊送貨上門，運費需事前跟訂單付款或加購後先付款。（車隊絕不即場收費)
3.因派送失敗之2次配送費用由顧客自行承擔。
發貨時間
1.本地生活百貨截單後約4-6個星期(約20-30個工作天)到倉，海外直播截單後約6-8個星期((約30-40個工作天)到倉，到倉後以訂單訂購先後次序陸續發貨。
2.海外直播商品有機會因當地不可抗力因素延誤影響發貨時間。
3.手功製作商品如皮革等商品有機會因訂單量增加而延遲發貨時間。
4.部分商品會特別於當場直播說明需提早/延遲發貨。
5.節日禮品需特別安排於節日前發貨，如同一訂單有夾單情況，將會自動安排拆單而不作另外通知。
倉存計算
1.未能於7日內到尖沙咀門市/新蒲崗倉庫取貨，顧客需支付HKD$10/日倉存費。
2.未能於通知車隊送貨上門3日內收貨，顧客需支付HKD$20/日倉存費。
3.顧客提前通知需延長取貨時間，可安排豁免倉存費，門市/倉庫豁免倉存費只適用於通知取貨時間後15日內，倉存費將由第16日起計算。車隊豁免倉存費只適用於通知取貨時間後7日內，倉存費將由第8日起計算。
運輸時間
1.順豐速運：已收到發貨通知，如欲追蹤商品運輸進度，請自行下載順豐速運的APP查詢狀況。
2.車隊送貨：已收到發貨通知，約2-3個工作天內送到送貨地址。
車隊送貨細則
1.送貨時間一般為星期一至六，上午10:00 - 晚上10:00 （公眾假期/節日除外）
2.隊送貨未能送往順豐站／順豐營業點／順豐智能櫃，限住宅或工商地址
3.送貨不包括行樓梯，如需行樓梯，1層將收費HKD$40（以20級為上限）
4.送貨地址未能提供免費停車場服務，司機將與顧客協調在可泊車之路面交收
5.派送失敗/沒人收貨，如需2次配送，顧客需額外支付2次配送費HKD$70
6.司機到達前會致電顧客，煩請顧客留意陌生電話來電。
7.如派送日遇惡劣天氣情況，派送將會延遲日子
8.車隊未有提供離島/禁區配送服務，偏遠地區會自動安排轉為順豐速運。
運輸備註
1.部分食品因需雪藏（供應商發貨除外），建意選擇自取。
2.部分食品因食用期較短，建意通知發取貨後盡快取貨。
3.部分商品如電器不支援順豐速運配送服務，建意選擇自取/加購車隊送貨上門。
國際地區 International Shipping
基本運送方式
1.順豐到付 - 澳門
2.UPS到付 - 星加坡、馬來西亞、美國、加拿大、英國、澳洲等
運費計算
1.國際地區訂單一律運費自付 (需與客服確認運費)
2.訂單實際重量以包裝後為準 (需與客服確認重量)
稅項計算
1.國際地區各國稅項一律由顧客自付（跟據各國進口條例由海外運輸商安排確認稅項）
發貨時間
1.本地生活百貨截單後約4-6個星期(約20-30個工作天)到倉，海外直播截單後約6-8個星期((約30-40個工作天)到倉，到倉後以訂單訂購先後次序陸續發貨。
2.海外直播商品有機會因當地不可抗力因素延誤影響發貨時間。
3.手功製作商品如皮革等商品有機會因訂單量增加而延遲發貨時間。
4.部分商品會特別於當場直播說明需提早/延遲發貨。
5.節日禮品需特別安排於節日前發貨，如同一訂單有夾單情況，將會自動安排拆單而不作另外通知。
運輸時間
1.一般為已支付運費後2-7個工作天內送出貨物，貨物運送進度請自行查詢海外運輸商。
運輸細則
1.部分商品因各國進出入口條例未能運輸，請自行查詢各國進出入口條例是否可以運輸。
2.如因各國進出入口條例禁止之商品未能成功運輸而引致付加費用需由顧客自行承擔。
3.如需購買各國進出入口條例禁止之商品，請顧客安排家人或朋友代為於香港取貨。
常見海外禁止運送之商品
1. 藥物：所有含中西藥成分的成藥/產品，包括眼藥水、鎮痛膏布、消炎乳膏、中藥材等。
2. 純電池：電子元件、單獨一舊電池、單獨郵寄批量的乾電池及鋰電池、充電裝置 (如電芯、充電寶、有充電寶功能的露營燈等)
3. 烈酒：酒精含量達24%或以上之酒精飲品。
4. 氣體、壓縮氣體、壓力罐
5. 皮草：貂皮，豹皮，虎皮等皮革成衣製品
常見問題
Q：如何取貨/送貨？
Ａ：本公司會跟據顧客已選擇之送貨方式送出商品。
⦁ 尖沙咀門市自取 ：訂單之送貨狀態已轉[發貨中]後一般於３個工作天後可到尖沙咀門市自取，請提供訂購人電話及訂單尾４號給當值門市同事取貨，取貨後需簽名認證已取貨。選擇門市自取請即場檢查貨品，商品出門不設退換**貨品只會保存一週，請勿逾期取貨。
⦁ 新蒲崗倉庫自取 ： 訂單之送貨狀態已轉[發貨中]後一般於１個工作天後可到新蒲崗倉庫自取，請提供訂購人電話及訂單尾４號給當值倉庫同事取貨，取貨後需簽名認證已取貨。選擇倉庫自取請即場檢查貨品，商品出門不設退換**貨品只會保存一週，請勿逾期取貨。
⦁ 默認到付順豐/工商住宅/順豐站/順豐營業點/順便智能櫃/OK便利店/7-11便利店 ：一般會以順豐到付方式送出，並會顯示貨件追蹤編號（例如SF000000000000），如欲追蹤商品運輸進度，請自行下載順豐速運的APP查詢狀況（留意訂單電話號碼與順豐速運登記APP電話號碼應為同一號碼，便可隨時收到運輸進度信息)。
⦁ 單筆訂單買滿$2000自家車隊免費送貨上門：如送貨狀態已轉為[已發貨]代表已安排車隊送貨， 一般在２—３個工作天內送到送貨地址，車隊送貨只會以手提電話致電或WHATSAPP與顧客溝通送貨進度，絕不以ＳＭＳ聯繫。
⦁ ($70運費)車隊送貨上門(12PM-10PM)(港九新界)：如送貨狀態已轉為[已發貨]代表已安排車隊送貨， 一般在２—３個工作天內送到送貨地址，車隊送貨只會以手提電話致電或WHATSAPP與顧客溝通送貨進度，絕不以ＳＭＳ聯繫。
⦁ 海外全球速遞 (全到付/實報關/按重量另外報價)：訂單一律不包郵，海外運費、各國稅項一律由顧客自付，客服會於MESSENGER/WHATSAPP與顧客確認運送資料及運費。
⦁ 如訂單超過$2000（折扣後）又合乎車隊送貨上門之條件，客服會聯繫顧客/自動為顧客提升為車隊送貨上門服務。
⦁ 如訂單原由車隊送貨上門及因供應商缺貨拆單後未達$2000車送貨上門條件，則會自動更改為順豐到付方式送出，並會提供貨件追蹤編號以便追蹤商品。
⦁ 如訂單由供應商發貨，供應商一般會以順豐速運/其他快遞方式送貨。
＊ 如已收到出貨通知但因離港未能取貨/需更改送貨方式請於MESSENGER與客服聯繫。
Q：如顧客離港未能取貨，可否安排家人/朋友代為收件？
Ａ：可以的，請提前告知/已通知取件2天內MESSENGER與客服聯繫。
⦁ 請顧客與代收件人溝通代為於收件７天內查核訂單是否正確，超過７日未與本公司反映之任何缺件或壞件均未能提供更換。
⦁ 任何因個人理由未能於７天內與MESSENGER與客服聯繫，均默認為收件正確正常。
Q：如顧客於通知送貨後未能取件如何處理？
Ａ：如貨物已由順豐快遞/車隊取件，請於盡快於MESSENGER與客服聯繫，如需再次配送將會顯生２次配送費。
⦁ 如因個人理由未能於通知送貨後取件，請立即與MESSENGER與客服聯繫，安排商品送回新蒲崗倉庫。
⦁ 如原定順豐到付未能取件者，於順豐取件後１個工作天內可安排更改配送地址，如已投放智能櫃，則需顧客自行聯繫順豐快遞安排更改，更改顯生費用需由客戶支付，費用由順豐快遞收取。
⦁ 如已安排車隊送貨未能取件者，請於最２個工作天內於MESSENGER與客服聯繫，如需安排２次配送，需額外支付車隊２次配送費ＨＫＤ７０。
⦁ 如已安排車隊送貨，又因個人因素提供錯誤收件資訊（電話號碼/地址）或因個人因素需要更改任何收件資訊，需額外支付更改費ＨＫＤ４。
⦁ 為免因未能取貨顯生任何額外費用，請於離港前/收到出貨通知時即時於MESSENGER與客服聯繫。
如有查詢，請與本公司的客戶服務團隊聯絡。
如有任何爭議，爆品 POPPING 及Ice Power Concept Limited保留最終決定權。
Hong Kong Area
Basic Delivery Methods
1. Pick up at our Tsim Sha Tsui store
2. Pick up at our San Po Kong warehouse
3. SF Express Pay on Arrival
4. Driver delivery services
Free Shipping
1. For generally orders with atotal payment of HKD$2,000 or more after deducting discounts/deductions, wewill arrange free driverdelivery services via our local HongKong driver (excluding products with specific names). For remote areas, we willautomatically switch to SF Express.
2. Orders that are split into "A"orders due to late shipment by the supplier are free shipping.
3. Customers are responsible for the cost of any second delivery due tounsuccessful delivery.
Shipping Fee Calculation
1. Choose SFExpress (collect at commercial residence/SF Express Station/SF Express SalesLocation/SF Smart Locker/Circle K Convenience Store/7-Eleven ConvenienceStore). Shipping fees will be collected by SF Express.
2. Choose HKD$70for home delivery. Shipping fees must be paid in advance with your order orafter adding it to your order. (Driver delivery services do not chargeon-site.)
3. Customers areresponsible for the cost of any second delivery due to unsuccessful delivery.
Time of arrive at the warehouse
1. Items forlocal grocery stores will arrive at our warehouse approximately 4-6 weeks(approximately 20-30 business days) after the order closes for locallivestreams. Items for overseas livestreams will arrive at our warehouseapproximately 6-8 weeks (approximately 30-40 business days) after the ordercloses for overseas livestreams. Products will be shipped in the order theywere placed.
2. Items foroverseas livestreams may be delayed due to local force majeure.
3. Handcrafteditems, such as leather goods, may experience shipping delays due to increasedorder volume.
4. Early/delayedshipments of some items will be specifically announced during the livestream.
5. Holiday giftswill be shipped before the holiday. If there are any missing items in the sameorder, they will be automatically split without further notice.
StorageCalculation
1. If you fail tocollect your order within 7 days of receiving the delivery within our Tsim ShaTsui store or San Po Kong warehouse, a storage fee of HKD$10 per day will becharged.
2. If you fail tocollect your order within 3 days of receiving the driver delivery services, astorage fee of HKD$20 per day will be charged.
3. If you notifyus in advance of an extended pickup time, a storage fee waiver may be arranged.The store/warehouse storage fee waiver only applies within 15 days of receivingthe pickup date, and the storage fee will be calculated from the 16th day onwards.The driver delivery services storage fee waiver only applies within 7 days ofreceiving the pickup date, and the storage fee will be calculated from the 8thday onwards.
Shipping Time
1. SF Express: Wehave received a shipping notification. To track the shipment progress, pleasedownload the SF Express app.
2. Driverdelivery services: We have received a shipping notification. Delivery will takeapproximately 2-3 business days.
Driverdelivery services details
1. Delivery timesare generally Monday to Saturday, 10:00 AM - 10:00 PM (excluding publicholidays).
2. Delivery islimited to residential and commercial addresses.
3. Delivery doesnot include stairs. A HK$40 fee will be charged for each flight of stairs(maximum 20 steps).
4. If there is nofree parking at the delivery address, the driver will coordinate with thecustomer to drop off the item on a roadside with parking available.
5. If delivery isunsuccessful or the delivery is unavailable, an additional HK$70 delivery feewill be charged for a second delivery if a second delivery is required.
6. The driverwill call you before arrival. Please be aware of unsolicited calls.
7. In the eventof inclement weather on the delivery day, delivery will be delayed.
8. Driverdelivery services does not offer delivery to outlying islands or restrictedareas. Delivery to remote areas will automatically be routed to SF Express.
Shipping Notes
1. Some fooditems require refrigeration (except for those shipped by suppliers), so werecommend self-collection.
2. Some fooditems have a short shelf life, so we recommend picking them up as soon aspossible after receiving the pickup notification.
3. Some items,such as electrical appliances, are not available for SF Express delivery. Werecommend self-collection or ordering driver delivery services.
International Shipping (Overseas Global Express)
Basic ShippingMethods
1. SF Expressdelivery Pay on Arrival - Macau
2. UPS delivery Payon Arrival - Singapore, Malaysia, US, Canada, UK, Australia, etc.
Shipping CostCalculation
1. Internationalorders are subject to shipping costs (shipping costs must be confirmed withcustomer service).
2. Actual orderweight is determined after packaging (weight must be confirmed with customerservice).
TaxCalculation
1. Forinternational orders, all taxes are the customer's responsibility (taxes willbe determined by the overseas shipping company based on each country's importregulations).
Time of arrive at the warehouse
1. Items forlocal grocery stores will arrive at our warehouse approximately 4-6 weeks(approximately 20-30 business days) after the order closes for locallivestreams. Items for overseas livestreams will arrive at our warehouseapproximately 6-8 weeks (approximately 30-40 business days) after the ordercloses for overseas livestreams. Products will be shipped in the order theywere placed.
2. Items foroverseas livestreams may be delayed due to local force majeure.
3. Handcrafteditems, such as leather goods, may experience shipping delays due to increasedorder volume.
4. Early/delayedshipments of some items will be specifically announced during the livestream.
5. Holiday giftswill be shipped before the holiday. If there are any missing items in the sameorder, they will be automatically split without further notice.
Shipping Time
1. Items aregenerally shipped within 2-7 business days after successfully paid forinternational shipping, Please check with the overseas carrier fordelivery status.
Shipping Details
1. Some itemscannot be shipped due to import and export regulations. Please check the importand export regulations of each country to determine if shipping is permitted.
2. Any additionalcharges incurred due to unsuccessful shipment of items prohibited by import andexport regulations will be borne by the customer.
3. If youpurchase items prohibited by import and export regulations, please arrange fora family member or friend to collect the item in Hong Kong.
Common Items Prohibited from Overseas Shipping
1. Medications: All products containing Chinese or Western medicine ingredients, including eye drops, pain relief plasters, anti-inflammatory creams, Chinese medicinal herbs, etc.
2. Pure Batteries: Electronic components, single batteries, dry and lithium batteries mailed individually in bulk, charging devices (such as battery cells, power banks, camping lights with power bank function, etc.)
3. Spirits: Alcoholic beverages with an alcohol content of 24% or higher.
4. Gases, compressed gases, pressurized cans
5. Fur: Mink fur, leopard skin, tiger skin, and other leather garments.
Items prohibited from mailing in Macau - Please click here
Overseas (using UPS shipping) Prohibited/Restricted Items List - Click Here
FAQ
Q: How do Ipick up/deliver my product?
A: We willdeliver the product according to the delivery method selected by the customer.
l Tsim Sha Tsui Store Pickup: Once yourorder's delivery status has changed to "Shipping," you can pick it upat our Tsim Sha Tsui store approximately three business days later. Pleaseprovide your order's phone number and the last four digits of your order numberto the store staff on duty. Upon collection, you will be required to sign toconfirm receipt. Please inspect your order immediately upon delivery. Returnsand exchanges are not accepted. Orders are only kept for one week. Please donot collect after the deadline.
l San Po Kong Warehouse Pickup: Orders withthe delivery status changed to "Shipping" are generally available forpick-up at the San Po Kong warehouse one business day later. Please provideyour order's phone number and the last four digits of your order number to thewarehouse staff on duty. A signature is required upon collection. Pleaseinspect the product immediately upon delivery. Returns and exchanges are notaccepted upon shipment. Products are only kept for one week. Please do notcollect after the deadline.
l SF Express Pay on Arrival (SFExpress/Business Residential/SF Express Station/SF Express Business Point/SFSmart Locker/Circle Circle K Convenience Store/7-11 Convenience Store):Generally, shipments will be sent via SF Express Cash on Delivery and willdisplay a tracking number (e.g., SF000000000000). To track the shipmentprogress, please download the SF Express app to check the status (note that thephone number you entered for your order and the phone number you registeredwith the SF Express app must be the same, so you can receive shipping progressupdates at any time).
l Driver delivery services over $2,000: Ifthe delivery status has changed to [Shipped], it means that the driver has beenarranged for delivery. It will usually be delivered to the delivery addresswithin 2-3 working days. The driver will only communicate with customers viamobile phone calls or WhatsApp regarding delivery progress, and will nevercontact them via SMS.
l ($70 shipping fee) Driver deliveryservices (12PM-10PM) (Hong Kong, Kowloon and New Territories): If the deliverystatus has changed to [Shipped], it means that the driver has been arranged fordelivery. It will usually be delivered to the delivery address within 2-3working days. The driver delivery will only communicate with customers viamobile phone calls or WhatsApp to communicate the delivery progress, and willnever contact them via SMS.
l Overseas Global Express: All orders arenot free shipping. Overseas shipping costs and taxes of various countries areall borne by the customer. Customer service will confirm the shippinginformation and shipping costs with the customer via MESSENGER / WHATSAPP
l If the customer's order exceeds $2000(after discount) and meets the conditions for driver delivery services,customer service will contact the customer/automatically upgrade the customerto driver delivery service.
l If the order is shipped by the supplier,the supplier will generally deliver the goods by SF Express/other expressdelivery methods.
l If you have received a shipmentnotification but are unable to pick up the goods due to departure/need tochange the delivery method, please contact customer service at MESSENGER.
Q: If thecustomer leaves Hong Kong and is unable to pick up their package, can a familymember/friend collect it on their behalf?
A: Yes, pleaseinform us in advance. If you have been notified of the pickup date, pleaase contactcustomer service at MESSENGER within two days.
l Please communicate with the consignee tocheck the order within 7 days of receiving the package. Any missing ordefective parts that are not reported to the company within 7 days will not bereplaced.
l If you fail to contact customer servicewithin 7 days due to personal reasons, it will be assumed that the shipment hasbeen received correctly.
Q: What if thecustomer is unable to pick up their package after receiving deliverynotification?
A: If thepackage has already been picked up by SF Express/Driver, please contactcustomer service via MESSENGER as soon as possible. If a second delivery isrequired, a second delivery fee will be charged.
l If you are unable to pick up the itemafter being notified of delivery due to personal reasons, please contact customerservice at MESSENGER immediately to arrange for the item to be sent back to theSan Po Kong warehouse.
l If the original SF Express is notavailable for pickup, the delivery address can be changed within 1 working dayafter SF Express picks up the package. If the package has been placed in asmart locker, the customer needs to contact SF Express to arrange the change.The change fee must be paid by the customer and collected by SF Express.
l If you have arranged for a driver deliveryservice but are unable to pick up your package, please contact customer serviceat MESSENGER within 2 working days. If you require a second delivery, anadditional delivery fee of HKD 70 will be charged.
l If a delivery service has been arrangedand you provide incorrect delivery information (phone number/address) or needto change any delivery information due to personal reasons, an additionalchange fee of HKD4 will be required.
l To avoid any additional charges due tofailure to pick up the goods, please contact customer service at MESSENGERimmediately before departure/upon receiving the shipment notification.
For any inquiries, please contact our company's customer service team.
In case of any disputes, POPPING and Ice Power Concept Limited reserve the right of final decision
